If your FlowShare Pro license key cannot be activated, it could be due to several reasons. Read more about possible reasons and solutions in our troubleshooting guide.

Your computer must be connected to the Internet to activate the Pro version of FlowShare. Check your Internet connection and try the activation again after connecting.

Your connection to wyDay, our established software licensing provider, may be blocked by your corporate firewall. To see if this is the case:

Another source of error can be an incompatible Auto-Proxy script. In this case you can try to enter your proxy address in addition to the product key when starting FlowShare. Enter the proxy address below the product key field in the empty line and use one of these three values:

You must adapt this proxy address specifically to your network data (port number, IP address).

After successful activation of the license key, the proxy field disappears.

If you have further questions about the proxy address, please reach out to us.

If you have already successfully activated FlowShare Pro once, but now other colleagues are on board or you are using a new computer, the activation may fail because the maximum capacity of the activations with your license key has been reached.

Before you activate the license key on another machine, you must first deactivate it on the old machine. If you don’t do this an activation attempt may lead to your license being blocked. Read more about how to deactivate your key

If you have further questions about proxys, activation, setup, please don’t hesitate to reach out through [email protected] .